Refund policy

Refund & Return Policy

30-Day Return Window

NOVERYX® accepts eligible return requests submitted within 30 calendar days after the order is delivered.

To qualify for a return, the item must be unused, unworn, and unwashed; in the condition in which it was received; have its original tags attached; be in its original packaging; and include proof of purchase. Items showing signs of wear, washing, alteration, customer-caused damage, or improper care may be refused.

How to Request a Return

Email felixchristian@noveryxapparel.com with your order number, the item you want to return, the reason for the return, and photos when relevant.

If your return is approved, we will provide the correct return address and instructions. Approved returns must be shipped within 14 calendar days after approval. Do not send an item to the original sender, supplier, or manufacturer unless NOVERYX® instructs you to do so. Returns sent without authorization or outside the approved period may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs for preference-based returns, including changes of mind, size, or color.

If an item arrives damaged, defective, or incorrect and NOVERYX® confirms the issue, we will cover the cost of any return we require. We will provide a prepaid return label or arrange another return method at no cost to you. Do not purchase return postage or send the item back before receiving our instructions.

We recommend using a trackable shipping service for preference-based returns and keeping your shipping receipt until the return is complete. NOVERYX® is not responsible for return packages lost or damaged in transit.

Original shipping charges are generally non-refundable for preference-based returns. International customs duties, import taxes, brokerage fees, and other government charges are also generally non-refundable, except where required by applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 calendar days after delivery. Include your order number, a description of the issue, clear photos of the item, and photos of the packaging when relevant.

Do not return the item before receiving instructions. After reviewing the issue, NOVERYX® may offer a replacement, refund, or another appropriate resolution. If we ask you to return an item with a confirmed issue, return shipping will be free for you. Your rights under applicable law remain unaffected.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Personalized or custom-made products
Items damaged through wear, misuse, washing, alteration, or improper care
Items clearly identified as Final Sale on the product page or during checkout
Items returned without prior authorization

Exchanges

NOVERYX® does not process direct exchanges for preference-based returns. If you need a different size, color, or product, return the eligible item under this policy and place a new order separately.

Refund Processing

After receiving an eligible return, we will typically inspect it and notify you of our decision within 3–5 business days. If approved, the refund will be issued to the original payment method. Your bank or payment provider may take an additional 5–10 business days to post the refund.

If more than 15 business days have passed since your refund was approved, email felixchristian@noveryxapparel.com.

Order Cancellations

Submit cancellation requests as soon as possible. We cannot guarantee cancellation after an order enters processing or fulfillment. If the order has shipped, the applicable return process and shipping terms above will apply.