Shipping policy

At NOVERYX®, we carefully process every order to ensure it arrives safely and in excellent condition. Please review the information below before placing your order.

Estimated Delivery Time

Most orders are delivered within approximately 1–3 weeks from the date of purchase. This estimated timeframe includes order processing and shipping transit time.

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to high order volume, carrier disruptions, severe weather, customs processing, holidays, or other circumstances beyond our control.

Order Processing

Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Tracking Your Order

Please allow a few business days for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for an extended period, please contact us at felixchristian@noveryxapparel.com, and we will assist you.

Separate Shipments

Orders containing multiple items may be shipped separately depending on product availability and fulfillment location. If this happens, you may receive more than one package and tracking number. You will not be charged additional shipping fees for separate shipments unless clearly stated during checkout.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible at felixchristian@noveryxapparel.com. We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.

NOVERYX® is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Damaged Packages

NOVERYX® is not responsible for packages marked as delivered by the shipping carrier that are later reported as missing or stolen. We recommend checking with household members, neighbors, building management, and the shipping carrier first.

If your package arrives damaged or appears to be lost in transit, please contact us promptly with your order number and any relevant photos or tracking details. We will review the situation and help determine the appropriate next steps.

International Orders and Customs

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the purchase price or shipping fee.

Customs processing may also cause additional delivery delays.